Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.

Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.

Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you’ve got a distinct design in your thoughts or if you’re seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at contact@primiraluxury.com, or Chat With Us or conveniently fill out the custom design form available [HERE]. It’s important to remember that custom orders are uniquely made for you, and hence, are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such a scenario, we are committed to remaking it for you.

Our standard processing time for orders is typically 14-16 working days before shipping. However, please note that this timeframe can vary depending on the specific product you have ordered. We understand the importance of transparency, so we’ve made sure to include the expected shipping dates on each product page for your convenience. This way, you can have a clear idea of when to expect your order. If you have any further questions or need more information about a specific product’s processing time, please don’t hesitate to reach out to us. We’re here to help

We are confident in the enduring quality of our silver jewelry. To demonstrate this commitment, we offer a 180-day guarantee ensuring its shine and luster.

Absolutely! We pride ourselves on the quality of our materials. Regardless of whether it’s silver, 10k, 14k, 18k gold, or platinum, all our jewelry pieces are crafted from solid precious metals. Each piece carries a purity stamp on the inside, ensuring that you receive an item made of genuine, high-quality metal without any plating. This commitment to quality ensures durability and lasting value in every piece of jewelry you purchase from us.

Yes, our jewelry is hallmarked by the Bureau of Indian Standards (BIS) to ensure purity and quality. For added assurance, we offer optional third-party certifications at an additional cost.

The cost of third-party certification varies depending on the specific certification and the piece of jewelry.

We prioritize skin health and use high-grade alloys that are hypoallergenic. Our jewelry is designed to be gentle on the skin.

To determine your ring size at home, Primira Luxury follows the international standard ring sizing system. You don’t need to order a specific ring size format; simply place your order using your known ring size. If you are unsure about your ring size, we have provided helpful guidance on our ‘Find Your Ring Size‘ page. This resource will assist you in accurately measuring your ring size at home, ensuring a perfect fit for your purchase

Absolutely! We offer engraving services at no additional cost. You can add your engraving details at the time of placing your order. Alternatively, if you wish to add engraving after your order is placed, please email us with the details before your order is shipped. This ensures we can personalize your item just the way you want it.